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About Sarathiel Chaipa

Sarathiel Chaipa Curriculum Vitae Sarathiel Chaipa 5 Morayshire Gardens, Wilson Rd, Borrowdale, Harare Mobile#: +263 77 223 4888 / +263 712 644 921 schaipa@zol.co.zw/schaipa@gmail.com PROFILE Entrepreneurial, versatile and very successful ICT DIRECTOR with a wealth of technical and business skills acquired across a wide range of demanding roles with 20 years experience within the information and communication technology, manufacturing, health, transport and education sectors. Now seeking next challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution to that organization’s competitiveness EXPERTISE • Experienced in ICT strategic planning, policy implementation and review. • Familiar with financial and budgetary planning, control and review. • Effective business/systems analysis and design. • Powerful project planning and implementation skills - delivery focused. • Reliably meets challenging and demanding deadlines and targets working under pressure. • Systems design and software development skills. • Track record of academic achievement and career development. • Effective communication and negotiation techniques. • Self-motivated and ambitious with an abundance of energy and drive. • Familiar with ERP systems like JD Edwards and MFG/Pro, open source software • Familiar with all versions of MS Windows, UNIX and Linux, databases such as Universe, Progress, Oracle, MS SQL, MySQL, etc. • Outstanding interpersonal, communication, negotiation and team building skills. • Proven project management skills, with a track record of delivering on time and within budget. ACHIEVEMENTS • Commenced an ICT company and successfully managed it. • Full implementation of ICT projects before set times, meeting the set budgets and satisfying the business requirements. • Reduced ICT Department operating expenditure by an average of 5 - 10% • Achieved a 90% customer satisfaction resulting in company revenues growing by 50%. • Grew the market share for ERP systems from 5% to 25% in 2 years. • Successfully set-up a couple of ICT departments and managed them successfully. CAREER HISTORY May 2011– Date Director ICT Bindura University of Science Education, Bindura Duties: • Strategically lead, direct and oversee the information and technology function and ensure continuous operation and cost-efficiency in support of the university’s vision and mission • Participation in the development and execution of the university’s institutional and ICT strategies and policies by providing vision and strategic direction, strong project management and high quality service delivery and technical advice to all stakeholders. • Develop and manage strategies for outsourcing of ICT services. • Develop and manage the planning and budgeting for the university’s ICT services to ensure that resources are used to provide best in class ICT services that are in line with organizational growth. • Oversee the implementation and maintenance of technology infrastructure in line with the university’s growth plans, and changing institutional requirements or technological advancements • Developing guidelines, standards and procedures for the efficient and effective operation of the ICT services • Oversee, control and monitor ICT projects, including planning, scheduling, managing and progress reporting for new ICT implementations. • Develop and effectively manage relationships with third-party ICT vendors and service providers. Projects: Installation of Campus-wide optic fibre Backbone and Campus-wide WiFi, Pastel implementation (done), Learning management system implementation (in progress), Integrated University Management Systems (in progress), Pastel project (done) and others. Recent major projects as consultant Dec 2012– Jan 2013 ICT Audit/Review Consultant Ministry of Education, Sport, Arts and Culture (MoESAC) (40 days) (UNICEF funded) • Carried out an ICT Audit/Review at head office, provincial offices and district offices, documenting the existing network infrastructure, computer hardware and software, power and ICT human resources and finally developed a US1,000,000 proposal to facilitate the development of MoESAC’s information and communication technology infrastructure and to revitalize the education management information systems (EMIS). October 2012 – Dec 2012 Website Development Consultant USAID Strategic Economic Research and Analysis (SERA) (USAID) • Produced website specifications for the Zimbabwe Economic Policy Analysis and Research Unit (ZEPARU) • Provided advice to the website developers and assisted in resolving technical and content issues. Jan 2004– April 2011 Entrepreneur/Lead Consultant Talies Systems P/L, Harare (6 years) • Established own ICT company and successfully managed it. • Developing strategic plans for the business • Setting and controlling budgets for the company • Recruiting and grooming employees • Setting performance targets and monitoring them. • Liaison with vendors and monitoring client satisfaction Projects as consultant Aug 2010– Nov 2010 TND Outsource P/L (National Foods project) (3 months) • Project management – managing the installation of a wide area network (WAN) using optic fibre, Wimax and VSAT for a large corporate with over 20 depots country wide for the accessibility of their ERP system and email/internet from the depots • Managing the day-to-day ICT operations for the diversified group as an account manager making sure that ICT services are always available (Microsoft Exchange servers (HP Compaq ML350 G6 severs), Point of Sale, PCS and printer hardware support, networks etc) May 2008– Dec 2008 Tetra Cape CC (Infocus), Cape Town, RSA (8 months) • Project managed implementation of Pecas Vision II printing industry ERP software at Printflow (Pvt) Ltd. (Government printers, Zimbabwe) The ERP ran on a Progress database, which sat on Redhat SUSE Linux 10. Aug 2002 – Dec 2003 Information Systems Manager Reckitt Benckiser, Zimbabwe (1.5 years) • Project managed the change from BPCS to JD Edwards ERP system on time, budget, and meeting the business expectations. • Successfully managed several information systems security projects, including setting a disaster recovery site for the purposes of business continuity. • Aligned the country’s information systems vision to the global information systems vision. • Developed and effectively managed relationships with third-party information system vendors and providers. • Worked with the business and aligned to regional IT guidelines, developed the strategic & tactical IT plans for the business and related IT budgets and obtained approval of plans and budgets from the Finance Director. • Ensured appropriate training & skills development courses / workshops etc. were planned, budgeted and conducted for users in RB, Zimbabwe. Plus as part of customer support, put in place and managed an effective user support network using in-house and external resources. • Key player in effecting change in the business and continuous improvement to deliver superior differentiated and innovative customer service both to internal and external Information Systems customers & users. • Worked across business functions, identifying potential business opportunities / risks and ensured the regional & local awareness of these. • Ensured the delivery of results against agreed / committed objectives, and where necessary raised concerns well in time, allowing corrective actions to be taken to ensure timely quality delivery of results. Ensured and provided effective user support on all application systems and computer platforms in line with business requirements. • Technologies: IBM AS400 servers, OS/400 operating system, DB2 database, MS Exchange, Windows NT server, JD Edwards ERP systems. PC and printer repairs Apr 1999 – Jul 2002 Account/Project Manager Prohealth Information Solutions (3 years, 4 months) • Sales and marketing of ERP systems, Managed implementation of ERP system projects, Developed project proposals, Prepared budgets and monitored them, Maintained Internet services in collaboration with Internet Service Providers, Assigned responsibilities to systems analysts and hardware engineers • Technologies: Universe (NT and Linux), ODBC, TCP/IP across LANS, and WAN’s. MS Software packaging, Excel, Word Technical Support, Computer Repairs, Computer Programming, User Support, Sco Unix, Linux ver 6.0 – 7.1, MFG/PRO, FMCG. Aug 1998 – Mar 1999 MIS Manager Zimbabwe United Passenger Company (8 months) • Set up and successfully managed a management information systems (MIS) department at the company’s head office. • Project managed the Y2K transition projects • Technologies: MS Win 95/98, MS Dos, Busman, MS Access, MS Excel, Management reporting, Technical Support, Computer Repairs, Tetra 2000. Aug 1997 – Jul 1998 National Information Technology Coordinator DANIDA-MoHCW (12 months contract) • Set up and successfully managed an IT dept • Designed and installed national disease surveillance systems for the collection of health statistics from clinics to district, to provincial and national level • Developed IT strategic plans and policies for the Ministry of Health and Child Welfare Dec 1996 – Jul 1997 Systems Administrator University of Zimbabwe (Admin) Apr 1993 – Nov 1996 Teaching Assistant University of Zimbabwe EDUCATION Current: University of South Africa MSc Information Systems (pending dissertation) 2007 - 2010 University of Zimbabwe Masters in Business Administration 1999 – 2002 University of South Africa BSc Honours – Information Systems 1990 – 1992 University of Zimbabwe BSc General Computer Science & Mathematics 1984 - 1989 3 Cambridge ‘A’ Levels and 8 Cambridge GCE ‘O’ levels. Community Involvement 2011 – 2013 University of South Africa (UNISA) – Alumni Convenor for UNISA Zimbabwe Chapter 2009 – 2010 University of South Africa (UNISA) – Committee Member, UNISA Zimbabwe Chapter 2011 – 2012 Board Member – Morayshire Investments 2005 – 2006 Vice Chairman – Eaglesvale Primary School, Harare PERSONAL Married Zimbabwean Christian DOB: 22/12/1968 Clean Class 4 driver’s licence REFEREES Dr GT Hapanyengwi Director – Computer Centre University of Zimbabwe Box MP167 Mt Pleasant Harare Zimbabwe Tel: +263 4 3307149 ghapanyengwi@compcentre.uz.ac.zw Mr QC Kanhukamwe Vice Chancellor Harare Institute of Technology Box BE 227 Belvedere Harare Zimbabwe Tel: +263 4 741422-36 qckanhukamwe@hit.ac.zw
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